Rating 9 out of 10

Recommends: Yes

Pros: Friendly support

Cons: Documentation do not help

I have been using Easy cgi for the last months and they are great. I just moved from a traumatic hosting experience and now I'm very fine with Easy cgi. Their online documentation never helped me. But I never had problems with them and I contact support by phone every week to solve my doubts and always got a nice support. I don't know how support will deal with me when I get some serious problem, but until now they've been very useful.

by Mike Maxx on Sep 21 2006

Link to this user review

Rating 6 out of 10

Recommends: Yes

Pros: Nice feature, Nice Support

Cons: Too many downtimes recently

I'm a EASYCGI customer for the last 3 years, but I don't know why this year (2007) they began to experience frequently and long period downtimes. this is the last message I received trying to explain the downtime: "At approximately 3:20pm EST yesterday (10/17/2007), we experienced an internal network hardware malfunction. While EasyCGI is fully redundant, this malfunction caused routing problems that resulted in temporary downtime for certain pieces of our network. Because of this downtime you will have experienced slow response times or random inability to utilize services provided by EasyCGI. EasyCGI was immediately aware of this issue and was working to restore services. Service for most customers was completely restored by 4:00pm EST, while a small portion of customers experienced problems through the evening. These later issues involved large DNS servers (Yahoo, AOL, Verizon) and their periodic inability to resolve domains on our network. We worked directly with CISCO to identify and resolve this issue as soon as possible. All network connectivity was fully restored by 12:30am EST on 10/18/2007. We sincerely apologize for any inconvenience this has caused you and appreciate your patience." -- Hope that they manage to sove these issues as I like their hosting service (I still recommend EASYCGI but it looks like EASYCGI is sinking... this is very sad

by Elder Maru on Oct 29 2007

Link to this user review

Rating 5 out of 10

Recommends: No

Pros: Cheap packages

Cons: support is useless, recent downtime issues

I've hosted my website with them for the last years and had no problems for years: sweet setup, easy to use control panel, they answered my weekend questions with no problem... I was very happy with them. But lately this year (2007) everything changed. the problems began when suddenly our host began to turn off for some periods: 4 hours, 6 hours. About 4 times a week - and finally our site went down for 4 DAYS!!!! The problem is that our email also was down on this period and we use email to communicate with our customers - its very frustating you run an ecommerce business and can not communicate with your customers for an entire businesss week. The support service is not useful: They didn't manage to answer me quick enough and when the answered they paste some formal message like "We are sorry (...) but some of our networks nodes are down (...) hope to solve the problem soon." After my site come back, I noticed that my data was a bit old (they probably receoved a 4 days old backup). I had a feeling that the company was having some serious problems. But recently they managed to solve the problems and now my site is stable again. I'm still a bit disappointed, but the major problem is that I do not trust in them anymore after these downtimes and support problems. I'm still there due of the price and that I took some time to know how to use their control panel, now I'm an expert using their panel and I don't want to learn from the zero, this is why I'm still there.

by Nori on Jul 23 2007

Link to this user review

Rating 4 out of 10

Recommends: No

Pros: good support

Cons: kicks you saying that you are using too much CPU

I've used EasyCGI to host my photo site gallery - I'm a photographer and I have about 4000 pictures stored on my site. I used only about 30 GB of monthly transfer and 2 GB of files. My site also allow other photographers to upload their pictures via ftp and host their picture at my site. So EasyCGI guys contacted me telling that they would close my account due my PHP system would be using too much CPU load for a sharing hosting account. After exchanging a few messages with support (that could not provide more data about the CPU load that I was using) I saw that I had no change to continue with them - so I went out.

by Dominic Gasto on Oct 17 2006

Link to this user review

Rating 3 out of 10

Recommends: No

Pros: Cheap, good features

Cons: Run for your life if anything goes wrong

Great features, very cheap, the stuff EasyCGI offers is very good indeed. Until something goes wrong. Their support is the worst I have ever encountered from a major hosting company. The problems with EasyCGI are frequent. They will try and blame you for the problems, then spend almost a week - while your site is down - looking into what's wrong. Then they'll spend a few more days fixing it. And a few more days writing to apologise that they're taking so long. Then a few more days apologising for the error - which is always their own - and finally a few more fixing the problem. I wouldn't recommend EasyCGI to Saddam Hussein.

by Dallian on Aug 5 2008

Link to this user review

Rating 1 out of 10

Recommends: No

Pros: None

Cons: Everything

Seriously one of the world's worst hosting companies. Please don't every sign up with EasyCGI. I would hate you to go through what we've been through just this month, let alone this year. At the time of writing this review, our site has been down for 3 days. There is no such thing as EasyCGI support, it simply doesn't exist. This is, quite seriously, the worst hosting company in the world. Run for your life.

by Kate on Oct 15 2008

Link to this user review

Rating 1 out of 10

Recommends: No

Pros: Used to be a good service

Cons: Its now absolutely terrible

As others have said, this migration has been an absolute nightmare. I've been with EasyCGI for nearly 7 years now with multiple sites. For 6 1/2 years, they were great. Now, they have completely fallen apart. Examples: 1. All of our FTP accounts (we have 1 for each customer) have been opened up to the ENTIRE site (rather than the directory that the customer should only have access to). 2. The tools that we had used to upload files (these were ones that EasyCGI supported ... ASPUpload) now suddenly don't work. They "path" has been changed. Simple enough except that nobody at EasyCGI can tell us the new path. We spent about 8 hours on phone calls / Live Chat to receive no answer there. 3. The form mailer that they supported (ASPEmail) no longer works. Again, redesign. 4. Their support went from being OK to being horrific. If you call in, you'll be placed on hold for about 20 minutes at which point you'll have to leave a message. Leaving a message apparently goes into a black hole as we have NEVER received a call back (and we've probably left close to a dozen messages now). 5. The LIVE chat support personnel create all sorts of frustrations as well as these folks must be new to a computer and English. After challenging you with "sign up with a security question", they can't even see it. Last Friday, I created a security question 3 times. Each request was as though we had just started chatting. After 4 hours of non-sense like "please give me a couple of minutes to research your issue", they told me it would be escalated. Obviously, that is their way to drop the chat. I've never received a response. 6. We have been double and tripple billed. They said its because of the way the new plan is set up. That doesn't make any sense, but that is their excuse. 7. Our site will completely go down with no warning. And, its down for days, not minutes. So, I am now faced with moving all of our sites which is a tremendous task. But, we simply can't attempt to conduct business like this any further.

by JCL on Nov 11 2008

Link to this user review

Rating 1 out of 10

Recommends: No

Pros: Cute looking website

Cons: Worst support in the industry

A few months ago, I chose EasyCGI to host a new dotnetnuke based website that I setup for a client. They seemed to be a great provider for a decent price. Recently, EasyCGI went through a migration to move websites to a new server setup. This is when I found out that their support is horrific! When you call in to report a problem the customer service reps. create a "ticket" in the system. Then "Tier 2" support is assigned these tickets for correction. And let me just say, "Tier 2" support is about as useless as lip balm in a leper colony. They constantly misunderstand simple questions and issues and there's no way that you can contact them on the phone. My client's site has been down for 3 weeks now! This is unacceptable. Learn from my mistakes and don't ever pick this company for your hosting needs. The first time you need support you'll realize that root canals are less painful!

by Dr. Job on Nov 25 2008

Link to this user review

Rating 1 out of 10

Recommends: No

Pros: Slightly faster than Webstrike

Cons: Nothing works including their support!

They are a complete disaster. I have never dealt with a more infuriating bunch of idiots. I was happily hosting my sites with Webstrike until the Endurance International Group bought out Webstrike and pushed all of the customers across to EasyCGI. When they performed the migration they actually changed the code in my websites to fit with their new hosting platform. And that is surely enough to avoid them right there. Of course, after the migration none of my sites worked , despite numerous attempts to get the support team to fix it. They simply won’t fix it. And finally, to the former Webstrike customers and the general hosting community out there that have been burned by EasyCGI, please take the time to post as many honest (bad) reviews about these idiots at EasyCGI so that the Endurance International Group lose every penny of their investment when EasyCGI plunges to the depths of insolvency. I had to bail out and move to another host. Trust me, these guys have few clues as to what they are doing, and really don’t seem to care. It’s like they have given up on what they do. To all of the top executives at the Endurance International Group, which includes: Steve Sydness — Chief Executive Officer Hari Ravichandran — Founder and Executive Vice President Joe Bardenheier — VP, Corporate Development Gary Engel — VP, Customer Support Christina Lane — Vice President of Finance David Bryson — VP, General Counsel Mitch Haber — VP, Product Management Jean McCarthy — VP, Product Marketing Eric Rayleonard — Director of Customer Experience You’re not very good at your jobs are you? A lot of people have escaped from EasyCGI’s pathetic and destructive service and lost money in doing so. I’m one of them and I am so relieved to have left those idiots who only destroy websites. So I have lost time, money and customers because corporate businesses like EIG have no clue what customer service is, but only choose to follow the bottom line every time. EIG’s mission statement is: “Delight customers and help them succeed by profitably delivering superior solutions and an outstanding customer experience.” In which case, each of you are simply a fake. I’m sure you all get paid well, which of course you shouldn’t. And I’m sure allof you even sleep well at night, which of course you shouldn’t.

by Simon on Jun 5 2009

Link to this user review