IX Web Hosting Review - Support is awfull

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IX Web Hosting User Review

Support is awfull

Rating 4 out of 10

Recommends: Yes

Pros: lots of free apps

Cons: support

Well, it all starts from your first meeting and normally it happens to be this live chat. I thought I would ask a couple of questions first before I actually do anything but surprisingly all support guys were so stupid and slow on replies... this support thing must be located at some really remote and obscured wild woods! I had a feeling they couldn't even type at a reasonable speed and had to translate my words from English into whatever their native language they daily use! Most probably they used some additional software for translataion as thier English was just terrible! It took a whole lot to get a standard answer from them! Now do you think after my first meeting like that I would be willing to go any further? They were good at copy-pasting stuff from manuals though but you do not really need a support team to have manuals copy-pasted to you! All in all and on the other hand you should be just fine if you know what you are doing unless their tickets' help is not as dumb as their chat...

by Dennis on Feb 24 2009